This post will be short and sweet and completely unrelated to Tbilisi. Except by the long stretch that it is about life overseas in general.
James and I have a phone setup here through Magic Jack that allows us to have a U.S. phone number so that we can talk to friends and family back home....all for the low, low price of 29 dollars a year. It's been pretty good so far.
A couple of times we've lost a dial tone, but we just had to unplug and replug in the adaptor and all has returned to normal. Last night however, we couldn't get the dial tone back and all the lights had gone out.
I couldn't call (see above), and so I found the live chat function online, waited until they were open for business (around 8pm our time) and then began to explain and troubleshoot via a very slow chat.
They were helpful and explained that the adaptor probably just wasn't good and that they would send us another. In the beginning of the convo, I gave my name, and then again I gave it at the end as we were going through my address, etc.. for her to send the transformer. I was trying to get off the chat after about 45 minutes of this fun, when I was surprised to read:
James and I have a phone setup here through Magic Jack that allows us to have a U.S. phone number so that we can talk to friends and family back home....all for the low, low price of 29 dollars a year. It's been pretty good so far.
A couple of times we've lost a dial tone, but we just had to unplug and replug in the adaptor and all has returned to normal. Last night however, we couldn't get the dial tone back and all the lights had gone out.
I couldn't call (see above), and so I found the live chat function online, waited until they were open for business (around 8pm our time) and then began to explain and troubleshoot via a very slow chat.
They were helpful and explained that the adaptor probably just wasn't good and that they would send us another. In the beginning of the convo, I gave my name, and then again I gave it at the end as we were going through my address, etc.. for her to send the transformer. I was trying to get off the chat after about 45 minutes of this fun, when I was surprised to read:
shauri: are we done?
Long pause
Bernadette: One moment please...
Bernadette: Thank
you for waiting., I have already processed the AC adapter Order Number:
TS37, shipping will take 2-4 working days.
shauri: thank you.
long pause....no response.
shauri: um, bye
long pause
Bernadette: You
are most welcome. Thank you for your cooperation and patience. I hope I
did an excellent job at addressing your concern. It was a pleasure to
have assisted you Jeff. Is there anything else I may help you?
shauri: I would just say response time and possibly remembering who you are chatting with. Otherwise you did great. By the way, this is Shauri...not Jeff.
Less long pause
Bernadette: Sorry Shauri, I mistype :)
Bernadette: Sorry Shauri, I mistype :)
Yes Bernadette, yes you did. But at least that smiley face makes me feel better. Long pauses are now officially cleared up.
Best wishes Bernadette,
Jeff
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